Have Questions? We’ve Got Answers!
At Pacific Shores Wellness Spa, we want your experience to be as relaxing and seamless as possible. Whether you’re wondering about our services, booking policies, or amenities, our Frequently Asked Questions (FAQ) section has all the details you need. From spa packages and treatments to gift cards and special promotions, we’re here to help you plan your perfect wellness escape.
General Information
Q: Where is Pacific Shores Wellness Spa located?
A: We are located in Nanoose Bay on Vancouver Island, offering a serene coastal retreat for relaxation and rejuvenation. We are downstairs from the Pacific Shores Resort & Spa.
Q: What are your hours of operation?
A: Our hours are Monday to Sunday 10AM to 6PM. However, it may vary due to availability. Please check our website or call us at 250-468-2404 for the most up-to-date schedule.
Q: How can I book an appointment?
A: You can book online at pacificshoresspa.janeapp.com, call us at 250-468-2404, or visit us in person.
Q: Do you accept walk-ins?
A: We recommend booking in advance, but walk-ins may be accommodated based on availability.
Q: What is your cancellation policy?
A: We kindly ask for at least 24 hours’ notice for cancellations or rescheduling. Cancellations within 24 hours may result in a fee.
Spa Services
Q: What services do you offer?
A: We provide a range of massages, facials, manicures, pedicures, lash extensions, hair styling, and wellness services such as Reiki, craniosacral therapy, and yoga classes.
Q: Do you offer couples’ treatments?
A: Seasonally! Our Valentine’s Spa Package and other side-by-side services are perfect for couples or friends. However, for couple’s massage, please contact us via phone to make this request.
Q: Are your facials suitable for sensitive skin?
A: Yes! Our Restorative Facial is ideal for sensitive skin, rosacea, and acne-prone skin.
Q: Do you offer packages?
A: Yes! We have seasonal spa packages, including the Winter Spa Packages, along with custom wellness experiences. Check our Spa Packages.
Q: What should I expect during a massage?
A: Your therapist will discuss your needs before the session. You’ll be draped for comfort, and pressure can be adjusted to your preference.
Amenities & Wellness
Q: Do you have a hot tub or sauna?
A: Yes! The resort’s amenities are accessible with any spa treatment.
Q: Do I need to bring anything for my appointment?
A: We provide robes, towels, and slippers. For yoga or fitness classes, you may bring a mat, but we also have some available.
Q: Are there changing rooms or lockers?
A: Yes! Guests have access to changing areas, lockers, and showers.
Gift Cards & Special Offers
Q: Do you sell gift cards?
A: Yes! Gift cards are available for any amount and can be used toward any spa service or retail product. To be purchased online, or in person.
Q: Do you have a referral program?
A: Yes! When you refer a friend, they receive 20% off their first treatment, and you receive a $10 spa credit.
Q: Do you offer seasonal promotions?
A: Yes! Check our website or follow us on social media for the latest promotions and special events.
Policies & Payments
Q: What forms of payment do you accept?
A: We accept cash, debit, credit cards, and gift cards.
Q: Is gratuity included?
A: Gratuities are not included but are appreciated for exceptional service.
Q: Can I bring my child or pet?
A: To maintain a peaceful environment, we kindly ask that children and pets are not brought to the spa unless specified otherwise.
📌 Still have questions? Contact us at 250-468-2404 or email us at info@pacificshoresspa.com. We’re happy to assist you!
