Spa Policies & Etiquette
Spa Policies
- Appointment Bookings & Cancellations
- All appointments require pre-booking. Walk-ins are welcome but subject to availability.
- A valid credit card may be required to secure appointments.
- We kindly ask for at least 24 hours’ notice for cancellations to avoid a 50% cancellation fee. No-shows will be charged the full amount.
- Arrival & Late Policy
- Please arrive at least 15 minutes before your appointment to allow time for check-in and relaxation.
- Late arrivals may result in a shortened service time to accommodate the next guest, but full charges will still apply.
- Health & Medical Considerations
- Guests with medical conditions, allergies, or pregnancy should inform the spa at the time of booking.
- Some treatments may not be suitable for certain conditions; our practitioners will recommend alternatives if needed.
- Gift Cards & Payments
- We accept major credit cards, debit, and cash. Gift cards are available for purchase and must be presented at checkout.
- Gift cards are non-refundable and cannot be exchanged for cash.
- Gratuities
- Gratuities are appreciated but not mandatory. They can be added at checkout or given directly to your practitioner.
- Refund & Exchange Policy
- Retail products can be exchanged within 14 days of purchase if unopened and unused.
- Due to hygiene regulations, skincare, beauty products, and gift cards are non-refundable.
- Spa Facilities & Access
- Access to spa amenities (hot tub, sauna, etc.) may be included with certain services or available for an additional fee.
- Guests must bring their own swimwear for water amenities.
- Children & Guests
- To maintain a serene environment, children under 16 are not permitted in the spa unless receiving a treatment and supervised by an adult.
- Additional guests are not allowed in treatment rooms unless pre-approved.
- Practitioner Preferences
- We strive to accommodate requests for specific practitioners but cannot guarantee availability.
- Zero Tolerance Policy
- The spa is a respectful and inclusive space. Disruptive behavior, inappropriate conduct, or harassment will result in immediate removal and refusal of service.
Spa Etiquette
Silence & Serenity
- Please keep noise to a minimum to maintain a peaceful atmosphere.
- Cell phones should be on silent or turned off.
Hygiene & Attire
- Please arrive clean and fresh for your treatment.
- Robes, slippers, and towels will be provided if needed.
Respect for Time
- Arriving late may shorten your session. Please be on time to enjoy your full experience.
Hydration & Wellness
- Drink plenty of water before and after your treatments.
- Avoid consuming alcohol before spa treatments.
Please be aware that our spa is a fragrance-free environment.