At Pacific Shores Wellness Spa, we strive to provide excellent service and ensure a relaxing experience for all of our guests. To maintain a smooth and professional operation, we have established the following cancellation policy:
1. Cancellation Notice
- We require a minimum of 24 hours’ notice for cancellations or changes to your appointment. This allows us to offer your time slot to other guests.
2. Late Cancellations
- Cancellations made less than 24 hours before your scheduled appointment will incur a 50% charge of the total service price.
3. No-Show Policy
- If you do not show up for your scheduled appointment without prior notice, you will be charged the full amount of the service.
4. Late Arrivals
- If you arrive late for your appointment, the service may be shortened to ensure we remain on schedule. Full charges will apply, regardless of the shortened session time.
5. Emergency Cancellations
- If you are unable to provide 24 hours’ notice due to an emergency or illness, please let us know as soon as possible. We will do our best to accommodate you in these circumstances. However, a cancellation fee may still apply depending on the situation.
How to Cancel or Reschedule
- You can cancel or reschedule your appointment by calling us at 250-468-2404 or emailing us at info@pacificshoresspa.com.
Voicemails and emails left for cancellations after business hours will be considered received on the next business day and may be subject to the cancellation fees outlined above.
